Cancellation Policy
Effective 7 August 2026
This policy explains what you get back if you cancel a confirmed booking, and what happens if a creator or TripzyGo has to cancel a session. It applies to every booking made through TripzyGo.
1. If you cancel
How much you're refunded depends on how far ahead of your slot you cancel:
- More than 48 hours before your slot: full refund.
- Between 48 and 24 hours before your slot: 50% refund.
- Less than 24 hours before your slot: no refund.
You can cancel from your booking confirmation, or by contacting us at the details below. Approved refunds are issued to your original payment method through Razorpay and typically reach your account within 5–7 business days, depending on your bank.
2. If the creator or TripzyGo cancels
If a creator cancels a session, or TripzyGo has to cancel it (for example, for safety reasons or because a minimum group size wasn't met), you receive a full refund regardless of how close to the slot the cancellation happens. We'll also try to notify you as early as possible and help you rebook a different slot or experience if you'd prefer that to a refund.
3. No-shows and late arrivals
If you don't show up for your slot, or arrive too late to take part, this is treated the same as a cancellation inside 24 hours — no refund — since the creator has already held the spot for you.
4. Rescheduling
If a creator offers another upcoming slot for the same experience, you can ask to move your booking instead of cancelling it, subject to availability. Reach out to us as early as possible — the same time windows above apply if a reschedule isn't possible and you cancel instead.
5. How to cancel
Email info@tripzygo.in or call +91 74940 09400 with your booking reference. We process eligible refunds promptly once a cancellation is confirmed.
This Cancellation Policy is part of our Terms & Conditions. See our Privacy Policy for how we handle your data.